Approved custom orders become final when paid.

Before payment

A product does not enter the cart until its proof is approved. Customers can leave without paying if a proof is not acceptable. Unpaid carts and proofs expire after 14 days.

After payment

Production begins immediately after payment, so paid custom orders cannot be changed or canceled. Custom products cannot be returned because of customer-approved spelling, artwork, layout, size, quantity, or color expectations.

Damage or production defects

Report damage or defects using the private order-status link within seven days of delivery. Include clear photos of the product, issue, packaging, and shipping label when relevant. After review, the owner may authorize a refund or free reprint.

Color variation

Reasonable color differences between a screen and printed material do not automatically qualify as defects. Different materials, inks, lighting, and displays can affect appearance.