Clear responsibilities for custom printed products.

Customer approval

Every distinct design must be approved before it can enter the cart. Approval confirms the customer reviewed spelling, wording, layout, colors, finished dimensions, orientation, and quantity. Screen and printed colors may differ because displays and printing processes reproduce color differently.

Rights to reproduce

By uploading or requesting artwork, the customer confirms they own it or have permission to reproduce every logo, image, trademark, name, and other protected element. Customers may not request illegal, deceptive, infringing, hateful, threatening, or sexually exploitative content.

Refused work

Elevated Signs may reject content or an order that appears unlawful, unsafe, fraudulent, infringing, or inconsistent with these terms. A rejected design does not proceed to payment.

Payment and finality

Custom production begins after payment. Paid orders cannot be changed or canceled. The approved artwork and order details become the production instructions.

Delivery

Estimated delivery is approximately five business days after payment, but is not guaranteed. Weather, carriers, supplier capacity, file issues, and events outside reasonable control can affect delivery. Orders within the contiguous United States ship for $9.99 when the merchandise subtotal is below $89 and ship FREE when it reaches $89 before tax.

Address changes

A shipping-address correction may be requested only before the order is submitted to the supplier. Elevated Signs cannot guarantee changes after submission.

Damage and defects

Damage or defects must be reported through the private order page within seven days of delivery with a description and clear photos. Verified claims may receive a refund or reprint at the owner’s discretion. Customer-approved artwork issues are not production defects.